About Us - Scott C. Lloyd, Vice President & NCCBH Consultant
 
     
  Scott C . Lloyd  
Vice President
M.T.M. Services, LLC &
NCCBH Consultant
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Overview
 

Scott Lloyd, the author of Using Data to Drive Your Service Delivery Strategies:
A Toolkit for Healthcare Organizations, works with an approach grounded in an accountable care philosophy.   Scott’s work has focused on helping behavioral healthcare organizations analyze their performance data to establish system wide changes that work improve the overall quality of the services being delivered and/or to guide them through changes like fee-for-service funding conversions.  Some of the change focus areas include:

  1. Documentation Redesign:  Streamlining, standardizing, minimizing completion time, and working towards compliance with all regulatory standards.  (Local and Statewide Efforts)
  2. Concurrent documentation training and full system wide implementation.
  3. Review and set the organization’s direct staff productivity levels and Performance Standards.
  4. Establishment of an organization’s cost per service delivered for all services.
  5. Establishment of the organization’s proper case load size for direct service staff.
  6. Establishment of an organization’s total service capacity available to deliver service.
  7. Measuring and adjusting an Organization’s staff structure.
  8. Streamlining an organization’s current intake process and client flow. (Total number of processes, staff time required, client time required, and cost.)
  9. Creation of bonus pay structures

Background:

Scott began his career at a large international franchise company working across the US and SE Asia, finding great successful at improving face-to-face sales processes, client satisfaction, staff satisfaction and staff productivity. Scott developed an expertise in solving operational problems, retaining staff and increasing performance and service quality.

After returning from Asia in 1998, Scott used his experience to help community behavioral healthcare organizations prepare for changes in their funding environments, working hand-in-hand with David Lloyd at MTM Services for almost ten years. During this time, Scott wrote the workbook that complements David Lloyd’s How to Deliver Accountable Care, earned a four-year bachelor of science degree in business management and operations from North Carolina State University, graduating in 2003.

Since the end of 2003, Scott has worked with providers in Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, North Carolina, Ohio, Oregon, Rhode Island, Texas, Utah, Vermont, Virginia, Washington and Wyoming, typically as the lead consultant and/or project manager carrying out full system conversion change efforts.

 
Employment History Summary
     

M.T.M. Services, LLC
Vice President
Holly Springs, NC

 
Providing on and offsite consultation to clients in the areas of strategic analysis and scenario planning, by assisting organizations in quantifying and measuring their performance data and understanding the importance of change in a performance based fee-for-service environment. Additional duties include handling all of MTM's financial matters, acting as webmaster in charge of design, copy writing, and coding for our website www.mtmservices.org, creating all advertisement copy and logos, and writing and establishing contracts with new clients. (1997 to Present )
 
  
Bryan College Station Golf and Games, Inc.
President
Holly Springs, NC
  
Acquired control of the company, which was on the brink of bankruptcy due to poor management performance, and established a business plan that liquidated the companies assets for twice their assessed value on paper. This liquidation allowed the company to avoid bankruptcy, pay all outstanding creditor's accounts, and achieve a healthy payback to all investors, who would have receiving nothing in a bankruptcy situation. (May 1999 to June 2002)
 
  
Brinker International: Macaroni Grill
Corporate Staff Trainer (DEVO)
Cary, NC
 

Trained incoming wait-staff members in all facets of Brinker Internationals proper operational procedure. Was a member of a traveling training team to be sent to open new stores in the region.(January 2000 to October 2000)
 
  
PT. Armo Cipta Intersana
Operations and Management Consultant
Jakarta, Indonesia
 

Responsible for evaluating both Sentra Ria, a 20,000 sq./ft. gameroom and childcare facility, along with Taman Ria, a 27 acre theme park for needed operational improvements, needed safety improvements, and manpower usage efficiency which yielded a 45% reduction in salary costs for both parks.
(August 1997 to February 1998)
 
  
PT. Putt-Putt Asia Limited
General Manager
Jakarta, Indonesia
  

Responsible for the training of over 50 local Indonesian employees, supervising and training a crew of Indonesian construction workers, approving possible franchise sites throughout Indonesia, meeting with the ambassadors of several countries to discuss establishing Putt-Putt facilities in their country, establishing local supplies to reproduce the promotional and merchandising materials from Putt-Putt® Golf Courses of America, and establishing a marketing campaign using portable holes at school, corporate, and charity events. (September 1996 to August 1997)
 
  
Putt-Putt Golf Courses of America
General Manager
Fayetteville, NC/ Unit # 1
 

Responsible for the sales, maintenance, staffing, accounting, and customer relations of the Fayetteville Unit # 1 facility, which included a 5,000 sq./ft. gameroom area, 36 hole miniature golf course, a 15 boat bumper boat lake, and a child care facility. After the completion of staff training, the unit's sales increased by 25% over the previous year.
(May 1989 to September 1996)

Additional Management Duties/Assignments Prior to Becoming GM:
- Fayetteville Unit # 2
- College Station Unit
- Fayetteville Area Sales Trainer

Other Miscellaneous Qualifications :
- Member of the Putt-Putt Corporate Construction Crew
     
Books Authored

How to Deliver Accountable Care - Workbook ( Rockville: National Council for Community Behavioral Healthcare, 2005)

Using Data to Drive Your Service Delivery Strategies ( Rockville: National Council for Community Behavioral Healthcare, 2007)
 
  
Education
     
North Carolina State University
Raleigh, NC
  
Received a BS in Business Management and Operations.
 
Terry Sanford Senior High
Fayetteville, NC
  
Graduated with honors, while lettering in Basketball, Track and Band.