FAQ


1) How do I access our SPQM Internet meeting via www.gotomeeting.com?

2) How and where does my agency sign up for SPQM
Data Measurement Services?

3) What is the difference
between Phase I and
Phase II Services?

4) Which is better, monthly or
quarterly trend analysis?

5) What does SPQM mean?

6) Who uses SPQM now?

7) What is the Business Associates Agreement and
how do I execute it?

8) What is a service encounter?

9) How do I access my
agency's personalized
spqm.org website?

10) What are "Pivot Tables"
in the SPQM reports and
how do I use them?

11) Should all staff in my agency see the SPQM Reports?

12) How do we learn to use
SPQM reporting
software?

13) What is a SPQM Trend Report?

14) How/Why was the SPQM
Initiative created?

 
 

What is a service encounter?
  
     
 

A service encouter is an individual transaction with a consumer recorded by your transaction processing software. Some examples of a service encounters are: One hour of Therapy, Fifteen minute Med Check, etc.

* * The SPQM Software allows you to quickly see what service encounters each client is receiving from your organization, who is delivering the service to them, duration of the service, etc., so that you can monitor over utilization of services in seconds as compared to the days or weeks previously required to pull charts and manually look for over utilizers.