About MTM Services
Senior DLA-20, Process Change Consultant and National Council Consultant
Annie helps organizations adapt and thrive in the changing healthcare landscape by raising client level outcomes. In her role at MTM as senior DLA-20 consultant and an expert in process change, she has led more than 250 national organizations on these efforts, including inpatient psychiatric units and FQHCs, school-based services and healthcare homes. Annie has helped organizations improve client access, double service capacity, enhance customer engagement standards, integrate primary care and behavioral health services, establish episode of care designations and enrich consumer-centered care. Her DLA-20 trainings have helped providers treating adult MI/dual, youth SED/dual, I/DD and substance abuse disorders deliver valid scores and consistent utilization for healthcare report cards, create measurable objectives that are person centered, track outcomes over time, define severity of illness, establish Levels of Care and support psychiatric approval for Medicaid reimbursement and healthcare reporting standards.
Annie is a Licensed Clinical Social Worker in Missouri and spent over 17 years in Community Behavioral Health Care in a variety of management roles leading the development and implementation of many initiatives.