Resources from MTM Services

Publications & Articles


Strategic Planning and Business Operations

Operationalizing Health Reform 
By the MTM Services team

How to Deliver Accountable Care
By David Lloyd, Founder of MTM Services

How to Deliver Accountable Care Workbook 
By Scott Lloyd, President of MTM Services

The Value of a Strategic Business Planning in the New Healthcare Environment
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant


Performance Measurement

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Using Data to Drive Your Service Delivery Strategies 
By Scott Lloyd, President of MTM Services

Eight Things to Remember When Dealing with Poor Performance
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant

Becoming a Learning Organization: Assessing Your Teams Competencies Through the Performance Evaluation Process and Professional Development Plans
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant

Effective Utilization Management Plans are Critical to Compliance Plans
By David Lloyd, Founder of MTM Services 


Clinical Best
Practices

DLA-20 - A Core Set of Outcome Measures for Behavioral Health Across Service Settings
Issue brief published by the Kennedy Forum and developed by MTM Services

Implementing Just in Time Prescriber Scheduling – A CEO’s Perspective
By Jennifer Hibbard, CEO of ViewPoint Health and JIT Operations Consultant

Just in Time Prescriber Scheduling Outcome Summary
By Valerie Westhead, MD, Chief Medical Officer of Aspire Health Partners and MTM Medical Operations Consultant

The Clinical Benefits of Collaborative Documentation and Other Important Considerations
By Bill Schmelter PhD, MTM consultant

Collaborative Documentation DVDs
By David Lloyd, Founder of MTM Services

Advancing Standards of Care for People with Schizophrenia
Measurable Benefits to Consumers, Behavioral Health Organizations, and Payers

By the National Council for Behavioral Health, Quality Improvement Programs, with training and faculty consultation provided by MTM Services

2013 Advancing Standards of Care for People with Bipolar Disorder Project
By the National Council for Behavioral Health, Sunovion Pharmaceuticals, and MTM Services

DLA-20 Success Stories
By Willa Presmanes, Medical Necessity/UM Consultant, Co-Author of the DLA-20 and Senior National Council Consultant

DLA-20 Youth Executive Summary and Interim Case Studies

DLA-20 Functional Assessment Guide
By Willa Presmanes, Medical Necessity/UM Consultant, Co-Author of the DLA-20 and Senior National Council Consultant


Board, Leadership
and Workforce Development

Leadership Skills to Support High Functioning Teams 
By David Lloyd, Founder of MTM Services

How to Get and Keep the Best Employees
Edited by: Bill Schmelter, Co-author: Michael Flora, MTM Services Consultants

Attaining Management Team Buy-In for Needed System Changes Through the Use of Data
By Scott Lloyd, President of MTM Services

Customer Service: Cornerstone for a CBHC Center of Excellence
By David Lloyd, President of MTM Services

Coaching Up or Coaching Out: Maximize Service Capacity and the Bottom Line by Coaching up your Middle Performers
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant

Management Basics: Why You Must Always Inspect What You Expect
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant

Benefits of Teaching Emotional Intelligence (EI) in the Healthcare Workplace
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant

How to Handle the Transition of a Major Change with Your Employees
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant

Three Worst Mistakes You Can Make in Leading Change
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant

Six Effective Leadership Strategies to Manage Your Team
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant