MTM’s state-of-the-art consulting tools create opportunities for transformational change, beginning with rigorous analysis and grounded in collaborative engagement. Working together, we can implement tailored and targeted solutions that make a difference!
CCBHC Support
Strategic Business Planning & Business Operations
Strategic Business Plan Development and Implementation
Incorporate essential market analysis, address historical organizational culture and understand how to use partnerships, acquisitions, collaborations and mergers to thrive
Back Office Management
Identify the specific roles, functions and responsibilities of back-office staff to support the required increase in back office utilization management
Revenue Cycle Management
Improve revenue cycle functions, decrease redundancies, improve efficiencies and collection rates while reducing expenses
Internal Utilization Management
Achieve qualitative and quantitative measures of compliance, implement strong compliance plans and monitor work tied to key performance indicators
Payer Mix Diversification
Reduce dependence on one or two primary payers, develop and implement payer diversity action plans that include credentialing staff to provide services for additional funder types
Documentation Compliance Risk Audits and Risk Attenuation Planning
Identify and remedy quantitative and qualitative compliance concerns through onsite review of clinical documentation
IT and EHR Assessment
Determine your place on the spectrum of technology. Develop a viable plan to keep up with the inevitable change and evolution that technology brings to your practice.
Data Mapping and Planning
Measure redundant data collection and identify areas to streamline the documentation process to reduce staff time and frustration as well as cost to treatment
Centralized Scheduling and No Show/Engagement Management
Implement electronic centralized scheduling, minimize “no show” rates and support consumers not adequately engaged in treatment services
Rapid Cycle Transformational Change Project Management
Implement change concepts that can be sustained, including: collaborative documentation, JIT prescriber scheduling, centralized scheduling, utilization review/management, cost finding and integrated care implementation
Performance Measurement & Data-driven Management
SPQM for Individual Centers and Statewide Associations
Turn service delivery data into actionable information to make objective decisions, manage operations, develop continuous improvement strategies and demonstrate outcomes to public and private payers
Cost Finding and Net Revenue Analysis per CPT/HCPCS Code
Generate true cost-versus-revenue comparison by position type and CPT/HCPCS code – down to the billable event – and provide tangible data regarding necessary changes to improve models of care
Data Mapping for EHR Development
Provide guidance to electronic health record vendors about the record keeping system requirements needed to support clinical processes
IT HIPAA Compliance
Ensure compliance with Security Risk Assessment requirements and help implement proven best practices
Key Performance Indicator (KPI) Development
Meet state and federal audit requirements, qualitative and quantitative measures of compliance and maximize team performance
Secret Shopper Customer Service Assessment & Training
Unannounced site-visit to observe the intake and assessment process and provide feedback and recommendations; training to enhance skills and awareness to become a truly consumer-focused organization
Successful change only happens with
informed and committed leadership
Clinical Best Practices
Same Day Access
Develop the systems to offer same day assessments, including in a virtual environment, to improve consumer satisfaction and engagement while eradicating no shows in the assessment process
Just In Time Prescriber Scheduling
Move a consumer from diagnostic assessment to a psychiatric evaluation within 3 to 5 days; increase engagement and reduce no shows/cancellations; generate positive clinical and financial results
Daily Living Activities-20 (DLA-20) Outcomes Measurement Implementation
Measure mental illness or disability’s impact and provide valid scores and consistent utilization for healthcare report cards, report psychiatric approval for Medicaid reimbursement.
Levels of Care Development
Develop severity of need based levels of care to guide UM/UR staff and support participation in shared risk/value of care funding environment
Risk Stratification Outcome Measurement
Provide a comparable “apples to apples” client level outcome comparison for each direct care staff and for units/programs
Collaborative Documentation
Support clinicians’ ability to document the clinical record with consumer present/contributing to the process resulting in improved client engagement, reduced no/show cancellations, improved medication adherence and enhanced quality of clinician work life
Evaluation and Management (E/M) Practice Changes
Improve compliance with Evaluation and Management coding and service documentation, which is required with all Current Procedural Terminology (CPT)
Integrated Care Implementation
Establish the systems and relationships to integrate MH, ID/D, SUD, community support, and/or residential services with primary and urgent care, dental and other service lines
Psychiatrist Roles in New Healthcare Settings
Training and consultation support for team-based collaborative models of care to meet the demands of the new behavioral health landscape
Training in Brief Therapies, Treat to Target, Stepped Care, SBIRT, Motivational Interviewing
Training to incorporate motivational interviewing in brief therapy, treat-to-target and stepped care clinical approaches to assure changing levels of care are appropriately addressed
Criminal Justice System Collaborations
Utilizing data, developing capacity to work with partners in local criminal justice organizations to help facilitate meaningful and productive conversations and implement necessary changes
Board, Leadership, and Workforce Development
Board of Directors' Self-Assessment, Evaluation, Training and Development
Ensure effective board governance to help organize and train boards to tackle organizational complexity in an era of healthcare reform.
Governance Board Training
Shift from management to governance board model, moving board decisions from a “committee of the whole” to a delegated, solution focused committee structure
Organizational Structure Assessment
Review of current organizational structures and recommendations to promote internal systems integration and reduce management costs
Internal Service Delivery System Integration
Identify and address internal “silos” of care to design internal integration of clinical and administration functions
Interim Executive Director/CEO/ Interim Medical Director Support
Support transitions in leadership with onsite interim CEO and Medical Director for up to six months
Leadership Skills Training
Acquire best leadership skills, practices and strategies for executives to manage change, improve operations and maintain competitiveness
Transformational Change Executive Coaching
Leadership development coaching to design and implement transformational service delivery system changes and sustain continuous quality improvement efforts
Social Media Audit & Engagement Support
The audit and assessment process will determine potential security and reputational vulnerabilities (individual or organizational) via social media account and identify opportunities for outreach and engagement.