Access Redesign

Same Day Access

Meeting and Exceeding Timely Access Requirements

Purpose

CCBHC intake guidelines require “fast access” - an initial assessment within 10 days for clients with routine needs. Same Day Access (SDA) exceeds that standard by delivering an assessment the same day it is requested, increasing client engagement and outcomes.

Further, all assessments are available on an unscheduled basis so there are never any no-shows, ensuring better utilization of valuable clinician time.

Process

  • Completion of a GAP Analysis to collect baseline data (GAP Analysis is also used to inform other system changes), which includes:

    • Two meetings with direct services staff to complete access measurement.

    • One meeting with leadership to review Gap Analysis findings and recommendations.

  • Up to 13 online meetings to implement SDA at a frequency of 2-4 weeks.  

  • Specialty consultation based on agency needs (Collaborative Documentation, peer consultation, etc.).

  • Post-implementation meeting to conduct final measurement

  • Final report highlighting the changes completed, areas to address

  • Access to the MTM Services Resource Library

Timeframe: 9-12 months

Outcomes:

● Eliminates assessment delays and no-shows

● Improved consumer satisfaction – engaging people when they are ready

● 6:1 ROI in first year based on increased efficiencies, higher show rates and
engagement levels

MTM Team

Portrait of a smiling woman with blonde hair, wearing a black blazer and a blue top, standing outdoors with buildings and trees in the background.

Joy Fruth

Lead Process Change Consultant and Senior National Council Consultant

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Kathy Hagen

CCBHC, Leadership Consultant and National Council Consultant

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Scott Lloyd

President, Senior SPQM Data Consultant and Senior National Council Consultant