Leveraging Data to Drive Transformational Change

As payers, employers, and policy makers continue to experiment with new payment and delivery models, healthcare providers can be overwhelmed by the scope and pace of change. Transforming the way providers operate requires informed and committed leadership willing to embrace real change. When they do, the results can be dramatic.

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Daisy Berbeco
Implementing Same Day Access

Legacy approaches to scheduling and client access mean that, for many individuals in need of behavioral and specialty healthcare services, it can be weeks between the call to request an appointment and the first visit. Not surprisingly, the result is too many behavioral health providers with consistent no-show rates of between 30 and 50 percent. The impact of sustained no-shows is system wide and significant.

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Daisy Berbeco