Learn the Business of Behavioral Health at NatCon19

The entire MTM Services team returns to NatCon in 2019 with even more tools to help you get claims paid, reduce no-shows, expand capacity, make the most of the EHR dollar, promote shared decision making via collaborative documentation and introduce opioid treatment services.


MTM Presentations

Developing Your Strategic Plan for Opioid Treatment, Michael D. Flora, MBA, MAEd, LCPC; Valerie Westhead, MD Monday, March 25, 10:30 AM – 11:30 AM

Productivity: Is Your EHR Working for Your Team or Against Them? Charlie Grantham; Scott Lloyd, Monday, March 25, 10:30 AM – 11:30 AM

Using the DLA-20 to Measure Outcomes (Lunch and Learn), Annie Jensen, LCSW, Monday, March 25, 12 PM – 1:00 PM

IT Road Mapping: Are You Wasting Your EHR Dollars? Charlie Grantham, Monday, March 25, 4:15 PM – 5:15 PM

Same Day Access: Why Wait? Joy Fruth, MSW, Monday, March 25, 4:15 PM – 5:15 PM

A Roadmap for Becoming Co-occurring Competent Valerie Westhead, MD, Monday, March 25, 4:15 PM-5:15 PM

Claims Denial: Your Fault or Theirs? Michael D. Flora, MBA, MAEd, LCPC; Scott Lloyd, Monday, March 25, 4:15 PM – 5:15 PM

Ending Organizational Dysfunction Scott Lloyd, Wednesday, March 27 9:00 AM - 10:00 AM

Is Medicare a Missed Opportunity? David R. Swann, MA, LCAS, CCS, NCC, LPC. Tuesday, Mar 26, 11:30 AM – 12:30 PM

Collaborative Documentation: There’s Nothing Basic About it Joy Fruth, MSW; Michael D. Flora, MBA, MAEd, LCPC, Tuesday, March 26, 11:30 AM – 12:30 PM

The Proof Is in the Data: Easy Recipes for Reliable Data Collection and Reporting Charlie Grantham; Scott Lloyd, Tuesday, March 26, 3:45 PM – 4:45 PM

Implementing Same Day Access for SUD Treatment Services Joy Fruth, MSW; Michael D. Flora, Jeff Marshall, MBA, Tuesday, March 26, 3:45 PM – 4:45 PM

Leveraging Technology to Accelerate Innovation: Lessons Learned From the CCBHC Model Charlie Grantham; Larry Smith, CPRSS; Kate Davidson, Wednesday, March 27, 9:00 AM – 10:00 AM

Value-based Purchasing: Balancing Care and Cost David R. Swann; Mike Garrett;Jason Barkey, MPA, Wednesday, March 27, 9:00 AM – 10:00 AM


All presentations above are included with your NatCon registration. Locations of each will be listed in your NatCon19 program and the NatCon mobile app.


Full-day Preconference University on Sunday, March 24

Preconference University: Get Out of Your Own Way to Lead Transformational Change (FD2)

9:00 AM - 5:00 PM

David Lloyd, Founder, MTM Services

Scott Lloyd, President, MTM Services

Michael Flora, MBA, MAEd, Senior Management and Operations Consultant, MTM Services

Joy Fruth, MSW, Lead Process Change Consultant, MTM Services

Today’s most successful behavioral health organizations have leaders who are skilled in guiding not only rapid change, but transformational change. To truly lead and sustain a successful transformation, you need intensive, case study-based training in identifying critical staff and board roles for change management, communication strategies and assessment strategies to understand strengths and risk areas.

Learning Objectives:

  • Understand how to assess your organization’s readiness for change, including strengths and areas of risk.

  • Identify the important role in change management of executive team, board, mid-level managers/supervisors and front-line staff and understand effective strategies for engaging staff and board members at all levels.

  • Identify where systems build dependence instead of independence for the consumer.

  • Recognize the core elements of rapid-cycle change and continuous quality improvement and prepare to implement these change models within your organization.

  • Identify best-in-class decision-making and communication planning for sustaining transformational change.

  • Develop your personal and organizational transformational change strategy and executive goals.


Register and book your room today!