About MTM Services
Medical Necessity/UM Consultant, Co-Author of the DLA-20 and Senior National Council Consultant
Willa helps diverse healthcare organizations implement and measure operational and practice improvements designed to make life better for consumers. As MTM’s expert in medical necessity/utilization management, co-author of the DLA-20 functionality scale and author of Guidebook for Scoring DLA-20 Functional Assessments, she has worked with more than 500 organizations in 43 states serving all ages and disabilities, and trained direct care staff on strategies to track, monitor and improve symptoms, functioning and outcomes in daily life.
Willa’s consulting expertise is grounded in more than 40 years as a mental health service provider, researcher and analyst, with a focus on quality improvement and evaluation.