Resources from MTM Services


Evaluation and Management: Quality and Efficiency – the Value Combination in Psychiatric Practice

The nation is experiencing a capacity crisis when it comes to psychiatric services. In the midst of calls for more funding to address the shortage of psychiatrists and psychiatric providers, one solution is readily available today. Hear from MTM’s David R. Swann and Dr. Joe Rieman, Chief Medical Officer at St. Joseph’s Orphanage, on how proper use of Evaluation and Management (E&M) codes by psychiatrists can increase productivity and quality. 

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MTM Updates SPQM Tool to Help You Manage Cost and Measure Effectiveness

Today’s behavioral health providers know all too well that services can be viewed by payers and funders as merely a product with a price tag. Meanwhile, providers struggle to maintain a handle on costs while delivering quality services every day. The good news is that with reliable data, providers can do it with confidence – measure the effectiveness of management and clinical practices, identify meaningful opportunities to improve the delivery of care and demonstrate valuable outcomes to public and private payers. MTM Services is in the midst of finalizing a major update of its state-of-the-art analytical and management support tool – Service Process Quality Management™ (SPQM™). With SPQM as the technology backbone, MTM works with providers to turn data into insights that support management team action. Learn more on this webinar with Scott Lloyd, president of MTM Services, and Mike Garrett, CEO of Horizons Mental Health Center in Kansas and MTM consultant, who will discuss his experience utilizing SPQM at his organization and as part of a statewide collaborative of 26 organizations.

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CCBHCs & Data: Meeting Requirements, Mastering Systems and Getting the Most Out of Your Data

New CCBHC grantees will be required to meet a diverse and complex set of data reporting requirements. Those reports, however, are only as good as an organization’s data collection process.  From the people and tools gathering the information to the software and analysis -- everything needs to work together in order to provide not only compliant data, but also meaningful results, both in terms of clinical outcomes as well as business analytics. Rebecca Farley David, VP of Policy and Advocacy at the National Council, knows more than almost anyone about the nuances of the CCBHC reporting requirements. And Charlie Grantham knows what it takes to build the systems – human, software and hardware – to make it data a strategic tool and not just a compliance headache. Together, they share their insights and recommendations for building a highly effective system to ensure you can use data to drive business decision-making, collaborate with partners and achieve optimal client outcomes.

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Where to Start as a New CCBHC: Lessons from a First Round CCBHC Grantee

Two years ago, MTM Service’s Michael Flora was there when Central Nassau (CN) Guidance in New York took its first steps as a CCBHC. And he worked side-by-side with chief program officer, Nancy Manigat to create practical strategies for effective staff development and, ultimately, transformational change. This webinar lends valuable insight about launching a successful CCBHC from the experts, Nancy Manigat, chief program officer at CN Guidance in New York and Michael Flora, senior management and operations consultant at MTM Services.

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Same Day Access and Just in Time Scheduling: Meeting CCBHC Access and Care Requirements

SAMHSA requires CCBHCs to provide access to service within 10 days to clients with non urgent needs. Many providers – both CCBHCs and those that recognize more timely access to service is where the field is going – have implemented Same Day Access (SDA) for initial visits coupled with Just in Time (JIT) Prescriber Scheduling to get consumers into non urgent medical care quickly, often within 3-5 days. 

To effectively implement this transformational shift requires a change mindset from top to bottom, and MTM has helped hundreds of organizations find that focus and get the results that matter. In this two-part “Ask the Experts” series, participants can hear the latest insights and ask questions of MTM’s experts:

        Part One: Same Day Access with Joy Fruth   Watch the Recording    Download the Slides

        Part Two: Just in Time Prescriber Scheduling with Scott Lloyd   Watch the Recording    Download the Slides


Transformational Change Requires Transformational Leadership

The move to measurement-based care as well as the operational, clinical, and financial changes ahead for behavioral health providers require transformational leadership. Get equipped to be successful in this changing world — join David Lloyd, founder of MTM Services, in a two-part webinar where he will revisit his popular NatCon18 presentation, share his insights based on more than twenty-five years of implementing transformational change, and take questions from the audience.

Part One:  View the Slides   Watch the Recording

Part Two:  View the Slides   Watch the Recording

Ending Organizational Dysfunction

Too many organizations are plagued with systems that hold them back from being more effective. Teams often don’t understand what they are doing to continue the cycle of dysfunction, and more importantly, how to make it stop! Lasting change requires more than just talk – it requires action.  In this two-part webinar, Scott Lloyd, President of MTM Services will revisit his popular NatCon18 presentation and address questions from the audience.  

Part One: View the Slides  Watch the Recording 

Part Two: View the Slides Watch the Recording


Supervisor to Manager to Leader

Position your leadership team for success in a dynamic, value-based health care marketplace. David Lloyd and MTM Services have helped more than 800 health care providers harness their potential and transform it into meaningful change. Now, it’s your turn.  David will guide you through critical issues of leadership skill development.

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Open Access 101

Open Access is the best way to engage consumers quickly into treatment, but designing open access is never a “one-size-fits-all” approach. Joy Fruth, MTM’s lead process change consultant, shares knowledge gained from more than 500 Same Day Access transitions, including insights regarding centralized scheduling, collaborative documentation and no-show management.

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Sustaining Open Access

Annie Jensen, process change consultant at MTM shares insights on how to sustain an open access model of care by enhancing other areas of operation and service delivery to enable organizations to provide high quality of service to consumers.

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Methodologies of Implementing Costing Measurements

As teams adopt value based reimbursement models that must follow the value of care equation to be successful, they are making large and vital decisions for their agencies – often based upon inaccurate or incomplete information. In this session, Scott Lloyd, president of MTM, shares insights from his work helping set up systems across the country.

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Operationalizing Value Based Reimbursement

David Lloyd, founder of MTM and author of Leadership Skills to Support High Functioning Teams, focuses on how local leadership teams can shift from a discussion of the need to embrace VBR to identifying the four core value-based practice requirements that will support a timely transformation of fee-for-service operational and clinical service delivery models.

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Satisfied with Your Return on IT Dollars Spent?

Charlie Grantham, Senior IT Systems Specialist for MTM Services, provides an overview of the assessments needed to help you determine if you are getting the best from your IT investment. The webinar focuses on: assessing your current IT system and EHR status; using cost-effective strategies to get the most out of future IT spending; meeting meaningful use requirements; and addressing cybersecurity threats: phishing, ransomware and social engineering attacks.  

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