Gap Analysis
Using Data to Drive Decision Making
Purpose
Gap Analysis focuses on current access to care and will uncover the challenges that negatively impact quick access. By conducting the Gap Analysis, MTM consultants can provide targeted and individualized recommendations to improve access and overall efficiency throughout the system of care.
Process
Two meetings with direct service staff to complete access measurement
One meeting with leadership to review Gap Analysis findings and recommendations
Timeframe: 1 month
Outcomes:
● Establishes access baselines for wait days, staff time, client time and cost.
● Improves consumer satisfaction – engages people when they are ready.
MTM Team
Lead Process Change Consultant and Senior National Council Consultant
Criminal Justice Relationship / Interaction Consultant
President, Senior SPQM Data Consultant and Senior National Council Consultant