Gap Analysis

Measure


Purpose

Gap Analysis focuses on current access to care and will uncover the challenges that negatively impact quick access. By conducting the Gap Analysis, MTM consultants can provide targeted and individualized recommendations to improve access and overall efficiency throughout the system of care

Process

  • Two meetings with direct service staff to complete access measurement.

  • One meeting with leadership to review Gap Analysis findings and recommendations.

  • Up to 13 online meetings to implement SDA at a frequency of 2-4 weeks.  

Timeframe: 1 month

Outcomes:

● Eliminates assessment delays and no-shows

● Improved consumer satisfaction – engaging people when they are ready

● 6:1 ROI in first year based on increased efficiencies, higher show rates and engagement
levels

MTM Team

Lead Process Change Consultant and Senior National Council Consultant

Criminal Justice Relationship / Interaction Consultant

President, Senior SPQM Data Consultant and Senior National Council Consultant